Refund Policy

This Refund Policy explains when subscription and service payments may be refunded by Growth Setup Limited. It applies to payments made through our approved payment providers for Growth Setup products.

If there is a conflict between this policy and a signed enterprise agreement, the signed agreement governs for that customer.

For self-serve subscriptions, you may request a refund within 14 calendar days of the initial purchase date or most recent renewal charge.

Refunds within this window are typically prorated to account for consumption already delivered, including platform usage, generated reports, and consumed credits.

After the 14-day window, subscription fees are non-refundable, but you may cancel renewal at any time.

The following are generally non-refundable unless required by law:

• Government taxes, payment processing costs, and currency conversion losses.
• Usage already consumed (including completed AI analyses and generated outputs).
• Expired promotional pricing, coupons, and one-time setup activities.
• Charges caused by account misuse or policy violations.

Professional services (for example implementation support, consulting, onboarding, or technical setup) are billed by scope and milestones. Refund treatment depends on completed work at the time of request.

Deposits and milestone payments may be non-refundable after project work starts, unless otherwise stated in a written service order. Where partial refund is approved, only unperformed work is eligible.

Cancellation stops future automatic renewal. A cancellation request does not automatically trigger a refund for the current paid period.

To request refund consideration, submit a refund request explicitly according to Section 7 below.

Before filing a payment dispute or chargeback, contact us so we can review and resolve the issue quickly. Unjustified chargebacks may result in temporary account suspension while the case is investigated.

We reserve the right to provide transaction and usage evidence to payment providers in chargeback investigations.

Send requests to info@growthsetup.co.uk and include:

If preferred, you can also call +447916621287 and we will guide you through the request details.

• Account email and company name.
• Invoice or charge reference.
• Reason for request and relevant timeline.
• Any supporting details that help us validate the claim.

We review requests in the order received. Most decisions are issued within 5 business days. Approved refunds are submitted to the original payment method and may take 5-10 additional business days depending on bank and card network processing.

We may deny or limit refunds where there is evidence of misuse, repeated refund abuse, fraudulent activity, or material violation of our Terms and Acceptable Use Policy.

We may provide exceptions at our discretion for verified duplicate charges, confirmed service incidents, or legal requirements.

If you disagree with a refund decision, reply to the decision email with additional context for secondary review. Final escalation requests may be sent to info@growthsetup.co.uk. Phone support: +447916621287.